Terms & Conditions of Purchase

For the purposes of these Terms and Conditions:

Account

The customer account and account-management facilities provided through Freemius, including license keys, site activations, billing, subscriptions, payments, invoices, and download information.

Agreement

These Terms together with the Checkout terms, the applicable Freemius End-User License Agreement, the plan details shown when you purchase, and any written terms expressly agreed with you.

Checkout

The Freemius-hosted or embedded checkout interface through which an order, trial, renewal, upgrade, or additional license is submitted.

Customer Content

WordPress and WooCommerce store data, order records, invoice markup, customer billing/shipping details, tax records, structured document data, URLs, export packages, manifests, configuration information, diagnostics, and other information processed with the Product or voluntarily provided to support.

Documentation

The customer-facing instructions, technical references, examples, notices, and release documentation made available for the Product.

Freemius

Freemius, Inc., the authorized reseller and merchant of record for purchases of the Product, and the provider of checkout, licensing, Account, and software update services.

License

The commercial entitlement associated with your order, including its Site quantity (e.g. Single Site, 3-Site, Unlimited Sites), plan tier, term, billing cycle, features, updates, and Support eligibility.

Oura Global

Oura Global, software creator and developer of SemiAuto Invoicing (https://ouraglobal.ae).

Product Website

https://ouraglobal.ae/semiauto-invoicing/ and related Product pages operated by Oura Global.

Site

A WordPress installation, website, multisite subsite, staging installation, or other digital property on which the Product is installed or activated.

Software

The SemiAuto Invoicing plugin code, packaged release archives, included assets, and any updates or upgrades supplied for it.

Support

Reasonable Product-related technical assistance that Oura Global chooses or is obligated to provide under the applicable plan and these Terms.

Third-Party Product

Software, services, infrastructure, or content not controlled by Oura Global, including WordPress, WooCommerce, web server environments, themes, hosting platforms, browsers, security products, POS printer hardware, and Freemius services.

2.1. These Terms apply to paid Licenses, trials, downloads, updates, Documentation, Support, and any free or evaluation access we may make available.

2.2. Purchases are processed under the SemiAuto Invoicing Freemius Commercial EULA. Freemius is the authorized reseller and merchant of record for the transaction. Oura Global remains responsible for developing the Product and for Product Support as described in these Terms.

2.3. The following order controls if documents conflict:

1. Mandatory law that cannot validly be excluded;
2. Open-source license terms applicable to the relevant code;
3. The plan, price, quantity, and billing cycle expressly shown at Checkout;
4. The Freemius EULA for ordering, payment, tax, billing, License administration, cancellation, and refund matters;
5. Any separate written agreement signed or expressly accepted by Oura Global and you; and
6. These Terms.

2.4. Documentation explains how the Product operates but does not create a warranty, service level, compatibility guarantee, or feature commitment unless these Terms or a separate written agreement expressly says otherwise.

2.5. Terms contained in your purchase order, procurement portal, email footer, or other customer document do not modify this Agreement unless Oura Global expressly accepts those terms in writing.

3.1. You must be legally capable of entering into a binding agreement. If local law requires you to be older than thirteen years of age to use or purchase software, you must satisfy that higher age requirement.

3.2. If you purchase or use the Product for a client or another legal entity, you represent that:

• You are authorized to act for that entity;
• The entity accepts this Agreement;
• The entity is responsible for your use and the use of its personnel and contractors; and
• You have permission to access and transfer all Customer Content processed through the Product.

3.3. You may not use false identity, payment, organization, or Site information. You must keep Account and billing information accurate and current.

4.1. SemiAuto Invoicing is an administrator-focused workflow for generating PDF and thermal receipt documents, managing WooCommerce invoicing, and facilitating electronic invoicing compliance. Depending on the installed version, it can:

• Generate professional A4 PDF invoices, packing slips, receipts, and credit notes;
• Format continuous thermal POS receipts across multiple roll widths (44mm, 57mm, 58mm, 76mm, 80mm);
• Generate e-invoicing XML documents aligned with Peppol BIS 3.0, PINT, Factur-X/ZUGFeRD, and XRechnung standards;
• Embed Factur-X XML into compliant PDF/A-3 hybrid electronic invoices;
• Validate tax identifiers, participant schemes, and check digits across international jurisdictions; and
• Interface with certified gateway access points for automated transmission and compliance preflight.

4.2. Unless expressly added in a future release, the Product does not:

• Provide legal, accounting, tax, or auditing advice;
• Guarantee statutory compliance for every tax authority or jurisdiction without proper merchant configuration;
• Replace a database backup, staging workflow, change-management process, or professional accounting review; or
• Guarantee visual identity between thermal printers that use different hardware specifications, drivers, or surrounding system fonts.

4.3. Document generation and gateway transmissions write files to storage and communicate with configured endpoints. Validation, warnings, preflight checks, and safety controls reduce risk but cannot identify every possible discrepancy or unintended tax calculation result.

4.4. You remain responsible for deciding whether settings and templates are suitable, reviewing generated documents, maintaining backups, testing on staging, verifying tax categories and rates, and confirming invoice accuracy.

5.1. The current Product requirements are listed in the Documentation. At the effective date of these Terms, the documented minimums include WordPress 6.0, PHP 8.0, WooCommerce 10.0.0, and required PHP extensions (mbstring, gd/imagick, dom). Requirements may change in later versions when reasonably necessary for security, compatibility, or development.

5.2. You are responsible for maintaining a compatible WordPress environment, required Third-Party Products, suitable hosting and permissions, current backups, secure administrator access, and an eligible Product License or trial.

5.3. Before a production deployment, you should:

• Back up the destination Site and database;
• Test document generation and email attachments on staging when reasonably possible;
• Review store address, tax identifiers, bank transfer details, and currency options;
• Use the Product’s preflight or validation functionality;
• Review warnings, conflicts, and planned gateway transmissions; and
• Verify generated PDF and thermal output on relevant hardware and viewer devices.

5.4. You are responsible for actions taken by anyone using your WordPress administrator account, Account, License key, or API credentials. You must use reasonable security practices and notify us promptly if you reasonably believe Product credentials have been compromised.

5.5. You must not send us unredacted passwords, payment information, private keys, secret API credentials, or complete License keys in ordinary support messages.

6.1. Product orders are submitted through Freemius. An order is subject to acceptance under the Freemius EULA and the terms displayed at Checkout.

6.2. Prices, currencies, Site quantities, billing cycles, discounts, trial conditions, renewal terms, and applicable taxes are those shown at Checkout. Freemius, as merchant of record, collects payment and handles applicable sales taxes, VAT, GST, invoices, and transaction administration in accordance with its terms.

6.3. You authorize Freemius and its payment providers to charge the selected payment method for the amount and billing cycle shown at Checkout. Bank charges, currency-conversion charges, or fees imposed by your financial institution remain your responsibility.

6.4. After an accepted purchase, Freemius normally provides the License key, Account access, and Product download. Promotional pricing applies only under its stated conditions. We may change prices for future purchases, but a change does not retroactively alter a completed one-time purchase. Subscription pricing follows the applicable Checkout terms, Freemius EULA, and Account information.

7.1. The number of Sites, plan features, License term, and billing cycle are determined by the order shown at Checkout and in your Account. Activating a License on more Sites than your plan permits is prohibited.

7.2. Staging, development, local, temporary, and multisite installations may count as separate activations under the applicable Checkout or Freemius licensing rules. Confirm coverage before using the Product in a network or agency workflow.

7.3. You may use the Account controls to activate, synchronize, deactivate, or move a License when supported. Deactivating a Site does not by itself cancel a subscription or produce a refund.

7.4. You must not publish, sell, share, rent, sublicense, or distribute a License key or Account credentials. You must not pool, multiplex, disguise, or otherwise manipulate installations to avoid Site limits.

7.5. We or Freemius may suspend entitlement to address fraud, payment reversal, material breach, License abuse, security risk, or activations beyond the purchased quantity. Where reasonable and lawful, an opportunity to correct the problem may be provided.

7.6. A Lifetime License means a one-time License for the commercial lifetime of the Product under the Checkout and Freemius EULA. It does not mean the Customer’s lifetime or guarantee perpetual maintenance, compatibility with every future third-party release, or any particular future feature. Mandatory consumer rights remain unaffected.

7.7. A subscription, if offered, renews and can be cancelled under the terms shown at Checkout and in the Freemius EULA. Cancellation normally prevents future renewal; it does not reverse a completed charge.

9.1. You are responsible for installing and configuring the Product in accordance with the Documentation. The installable ZIP should contain the expected semiauto-invoicing plugin directory. Development repositories, modified packages, or incorrectly nested ZIP files may not install or operate correctly.

9.2. Eligible updates may be delivered through the normal WordPress update interface, your Freemius Account, or another method we designate. Update availability depends on Product maintenance, a valid entitlement, network access, Freemius availability, and compatibility requirements.

9.3. You are responsible for installing updates within a reasonable time, especially security and compatibility releases. Before updating a production Site, you should make a backup and test significant changes on staging. We are not responsible for loss caused by continuing to use an outdated, unsupported, modified, or incompatible version when a suitable update or warning was reasonably available.

9.4. We may change Product features for security, legal compliance, Third-Party Product compatibility, performance, maintainability, abuse prevention, or development. We do not promise that every historical version will remain available. Updates can overwrite direct code modifications.

9.5. We may retire the Product or stop supporting a version. Where reasonably practicable, we will provide notice. Refund or continued-access obligations are governed by the Freemius EULA, applicable plan, and mandatory law.

10.1. Product Support is available to Customers who have the Support entitlement stated in their active paid plan. We may choose to assist trial users, expired customers, or other users, but voluntary assistance does not create a continuing obligation.

10.2. Contact Product Support at [email protected]. Billing, invoice, payment, and Account issues may require assistance through Freemius or the Freemius Customer Portal.

10.3. To investigate an issue, we may request relevant software versions, reproducible steps, exact errors, diagnostic logs, and staging confirmation.

10.4. Support is provided on a reasonable-efforts basis. Unless a separate written service-level agreement says otherwise, we do not guarantee a response time, resolution time, particular outcome, feature addition, customization, or compatibility fix.

10.5. Support does not include general WordPress development, website design, server administration, data recovery, tax/accounting consulting, custom integration, or repair of Third-Party Products. We may offer such work separately, decline it, or refer you to another provider.

10.6. We may decline or pause Support when a request involves abusive conduct, illegal material, unsafe access, an unsupported environment, a modified Product, missing required dependencies, an expired entitlement, failure to provide necessary diagnostic information, or work beyond the Product’s documented scope.

10.7. If access to a Site is reasonably necessary, use a staging environment and a temporary account with the minimum required permissions. You are responsible for obtaining permission from the Site owner and for removing the account when the investigation ends.

11.1. You may use the Product only for lawful purposes and in accordance with this Agreement, the applicable open-source licenses, and the permissions you hold for each Site and item of Customer Content.

11.2. You must not use the Product to:

• Access, export, alter, or import store data without authorization;
• Infringe privacy, confidentiality, intellectual-property, contract, or other rights;
• Introduce malicious code, unsafe scripts, fraudulent content, or intentionally disruptive payloads;
• Attack, probe, overload, or interfere with our systems, Freemius, a Third-Party Product, gateway networks, or another person’s Site;
• Evade WordPress permissions, Product entitlement, Site activation limits, or security controls;
• Misrepresent the origin, integrity, ownership, or safety of an invoice or export package;
• Distribute private Customer Content or credentials without permission; or
• Use Support personnel to facilitate unlawful, deceptive, or harmful activity.

11.3. You may not intentionally bypass Product limits or safeguards in a way that risks availability, integrity, or security. You are responsible for your users, contractors, clients, automation, and API integrations.

13.1. As between you and Oura Global, you retain your rights in Customer Content. You are responsible for ensuring you have all permissions needed to read, export, modify, transfer, import, store, and share it.

13.2. Normal Product operations occur within the WordPress environments you control. Oura Global does not automatically receive your invoices, orders, or customer records merely because you use the Product.

13.3. Exported files, generated PDFs, and audit logs can contain customer personal data, addresses, invoice totals, tax identifiers, and business records. Inspect and protect documents before storing, uploading, committing, or sharing them.

13.4. If you voluntarily submit Customer Content for Support, you grant us a limited, non-exclusive permission to access, reproduce, analyze, and modify that material only as reasonably necessary to investigate the request, communicate findings, improve security, and provide Support. We will use reasonable care appropriate to the information you identify or that should reasonably be understood as confidential.

13.5. You should redact personal data, credentials, private URLs, client content, billing information, and unrelated records before sending diagnostic files. Do not give us production access when a staging copy or minimal reproduction is sufficient.

13.6. License activation and Account functionality send the Site and Product information needed for licensing, Account management, checkout, and updates to Freemius. Freemius processes that information under its own legal terms and Privacy Policy.

13.7. Our handling of personal information through the Product Website and Product-related communications is described in the Oura Global Privacy Policy. If you process personal data with Customer Content, you are responsible for determining and satisfying your own obligations as controller, processor, business, service provider, or similar role under applicable privacy law.

14.1. The Product depends on or interacts with Third-Party Products. Oura Global does not control their code, pricing, availability, licensing, security, support, development priorities, or future compatibility.

14.2. WordPress and WooCommerce are required dependencies. You are responsible for maintaining a supported hosting environment and relevant dependencies.

14.3. Freemius provides checkout, merchant-of-record, licensing, Account, and eligible update infrastructure. An interruption or policy change at Freemius may temporarily affect purchasing, activation, Account access, License synchronization, or updates.

14.4. Hosting rules, PHP or web-server limits, proxies, security plugins, firewalls, file permissions, and browsers can impose limits below the Product’s documented boundaries. We are not responsible for Third-Party Product failures, although we may provide reasonable diagnostic guidance.

15.1. To the maximum extent permitted by law, the Product, Documentation, updates, and Support are provided “as is” and “as available,” with faults and without warranties, representations, guarantees, or conditions of any kind, whether express, implied, statutory, or arising from prior dealings or trade usage.

15.2. To the maximum extent permitted by law, Oura Global disclaims implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, title, quiet enjoyment, non-infringement, accuracy, availability, and compatibility.

15.3. We do not warrant that:

• The Product will meet every requirement or expectation;
• Documents will satisfy every local legal or fiscal mandate without user configuration;
• Validation will detect every schema error, broken asset, unsafe value, or undesirable change;
• The Product will work with every theme, plugin, hosting configuration, browser, POS thermal printer model, or custom codebase;
• Operation will be uninterrupted, error-free, secure, or free from data loss;
• Every reported defect will be corrected;
• Any particular feature, integration, or version will remain available; or
• Support will resolve an issue within a specific period.

15.4. You assume the risk of installing, configuring, generating documents, calculating taxes, and transmitting e-invoices with the Product. You are solely responsible for backups, testing, review, approvals, and recovery procedures.

15.5. Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, exclusions apply only to the greatest extent legally permitted, and mandatory rights remain in force.

16.1. To the maximum extent permitted by law, Oura Global and its owners, officers, personnel, contractors, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for loss of profits, revenue, business, contracts, anticipated savings, opportunity, goodwill, reputation, use, data, tax penalties, audit fines, Customer Content, or the cost of substitute products or services.

16.2. Without limiting section 16.1, we are not liable for loss caused by missing backups, customer-approved transmissions, incorrect tax configuration, missing dependencies or assets, credentials under your control, unsupported modifications or environments, Third-Party Products, or Customer Content you lacked permission to process.

16.3. To the maximum extent permitted by law, the total combined liability of Oura Global arising out of or relating to the Product, Support, these Terms, or a particular purchase will not exceed the amount actually paid for the Product License that gave rise to the claim during the twelve (12) months before the event giving rise to liability. For a Lifetime License purchased more than twelve months before the event, the cap will not exceed the original amount paid for that License.

16.4. The exclusions and cap apply regardless of the form of action, whether contract, tort, negligence, strict liability, misrepresentation, statute, indemnity, or otherwise, even if a remedy fails of its essential purpose and even if the possibility of loss was known or foreseeable.

16.5. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for fraud, fraudulent misrepresentation, willful misconduct, or death or personal injury caused by negligence where applicable law prohibits such a limitation.

17.1. To the extent permitted by law, if you use the Product for business purposes, you will defend, indemnify, and hold harmless Oura Global and its owners, personnel, contractors, licensors, and service providers from third-party claims, proceedings, damages, judgments, penalties, costs, and reasonable legal fees arising from:

• Customer Content or your transfer, disclosure, or use of it;
• Your use of the Product in violation of law, these Terms, or another person’s rights;
• Your lack of authorization to access or modify a Site;
• Your misuse of credentials, License keys, API access, gateway credentials, or automated workflows;
• A material breach of your representations or responsibilities under these Terms; or
• A modified or redistributed Product version presented as an official Oura Global release.

17.2. We will provide reasonable notice of an indemnified claim when legally permitted. You may not settle it in a way that admits liability or imposes obligations on Oura Global without our written approval. This section does not impose an indemnity prohibited by mandatory consumer law.

18.1. These Terms begin when you first accept them through purchase, download, installation, activation, or use and continue while you access or use the Product or retain rights and obligations that survive termination.

18.2. You may stop using and uninstall the Product at any time. Uninstalling the Product or deactivating a Site does not automatically cancel a subscription, create a refund, delete your Freemius Account, or reverse documents already generated.

18.3. We may suspend Support or Product-related services, or request that Freemius suspend entitlement, if you materially breach this Agreement, engage in fraud or License abuse, fail to pay an amount due, create a security risk, misuse Support, or use the Product unlawfully. When the breach can reasonably be corrected, we may provide notice and an opportunity to cure.

18.4. After entitlement ends, premium features, updates, downloads, Account functions, or Support may become unavailable according to the plan and Freemius state. Termination does not undo generated files. Payment, intellectual-property, confidentiality, disclaimer, liability, indemnification, and dispute provisions survive as applicable.

Oura Global is not responsible for delay or failure caused by events beyond its reasonable control, including natural disaster, fire, flood, epidemic, war, terrorism, civil disorder, labor dispute, government action, sanctions, power failure, internet or telecommunications failure, hosting outage, Freemius outage, payment-network failure, denial-of-service attack, malware campaign, supply-chain compromise, or failure of a critical Third-Party Product. We will use reasonable efforts to reduce the impact where practical.

20.1. We may update these Terms to reflect Product changes, new services, legal or regulatory requirements, security needs, business operations, or clearer wording.

20.2. The updated document will show a revised effective date. For material changes, we may also provide notice through the Product Website, email, Account, Checkout, Documentation, or WordPress administration.

20.3. Changes apply prospectively from their effective date unless a retroactive change is required by law or is expressly accepted by you. A change will not remove a vested mandatory consumer right.

20.4. If you do not agree with updated Terms, stop using Product services and cancel any renewable subscription before its next renewal. Continued use after the effective date constitutes acceptance to the extent permitted by law.

21.1. These Terms and any non-contractual obligation arising from them are governed by the laws of the United Arab Emirates (UAE), without regard to conflict-of-law principles, except that mandatory consumer protections in your place of residence remain applicable when they cannot lawfully be excluded.

21.2. Before starting formal proceedings against Oura Global, you agree to send a written description of the dispute to [email protected] and allow thirty (30) days for a good-faith attempt to resolve it. This requirement does not prevent either party from seeking urgent injunctive relief or using a process that cannot legally be delayed.

21.3. Subject to mandatory law, the courts of Dubai, United Arab Emirates will have exclusive jurisdiction over disputes between you and Oura Global arising from these Terms or the Product.

21.4. Purchase, billing, merchant-of-record, and Freemius Account disputes may separately be governed by the dispute-resolution provisions of the Freemius EULA.

22.1. Entire Agreement: The Agreement is the complete understanding between you and Oura Global concerning the Product and replaces prior statements on the same subject, except for rights or obligations that cannot lawfully be replaced.

22.2. No Reliance on Future Features: You confirm that your purchase is based on the Product and plan available at the time of purchase, not an informal roadmap, proposal, mockup, or statement about a possible future feature.

22.3. Assignment: You may not assign a commercial License or this Agreement except as permitted by the Freemius EULA, applicable open-source license, or our written approval. We may assign our rights in a merger, restructuring, asset transfer, or Product sale without removing mandatory rights.

22.4. Independent Parties: These Terms do not create employment, partnership, fiduciary, joint venture, or agency. No third party may enforce them except an expressly protected licensor, provider, or indemnified party.

22.5. Severability and Waiver: An invalid provision will be limited or replaced to reflect its lawful purpose without affecting the remainder. Failure or delay in enforcement is not a waiver.

22.6. Notices: Notices to Oura Global must be sent to [email protected]. We may send electronic notices to your purchase or Account email or display them through the Product Website, Checkout, Account, Documentation, or WordPress administration.

22.7. Controlling Language: Headings are for convenience; “including” means “including without limitation.” The controlling language is English, unless mandatory law requires otherwise.