Frequently Asked Questions
Why is my invoice not attaching to WooCommerce emails? - Last Updated 12 hours ago

If PDF invoices are not arriving with your order emails, check these common causes:

  1. Email Trigger Setting: Check WooCommerce → Settings → PDF Smart Receipts → Emails and ensure the checkbox for your specific email status (e.g. Completed Order) is checked.
  2. Attachment File Size: Ensure your store logo is compressed (under 1 MB). Extremely large images can delay PDF generation.
  3. SMTP Configuration: Ensure your transactional email provider (e.g. WP Mail SMTP, Mailjet) allows attachments up to 5 MB.

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